Prepare Your Team Better
Your Digital Training Page
The Onboardian Digital Playbook is a structured, interactive training resource designed for dealership managers to develop their sales teams inside the training room. It provides a step-by-step, engaging approach to training that goes beyond theory—ensuring real-world application, roleplay practice, and measurable improvement.
In sales, you will inevitably face difficult customers—those who walk in defensive, confrontational, and ready to challenge you. How you think, feel, and respond in these moments will determine your success.
This video will help you:
✅ Stay in control without escalating tension
✅ Shift customer mindset from defensive to open
✅ Turn skepticism into trust by handling objections the right way
✅ Use proven word tracks to reset the conversation and earn business
You’ll learn how to de-escalate aggressive customers, respond with confidence and conviction, and create an opportunity to win their trust and loyalty—even when they start the conversation not trusting a single word you say.
Get Started Today
This scorecard is designed to evaluate how well your sales associates apply the skills learned in training when responding to difficult customer interactions. Use it to assess their ability to stay composed, show empathy, and handle objections effectively. Simply check “Yes” or “No” for each question, total the score, and create an action plan for improvement. This tool helps ensure consistent execution and enhances your team's ability to turn tough situations into positive outcomes.
✅ Watch the "Instructions" - Explains what scenario and how to respond
✅ Watch Scenario 01 - This is pre-recorded customer scenarios to roleplay with.
✅ Sales Pro Gets 3.2.1 Warning and then responds out loud in training room
